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Privacy Policy
This Privacy Policy explains how LUMEN STAR LTD ("we", "us", "our" or "homemona") collects, uses and protects your personal information when you visit or use homemona.com, place an order, contact us or otherwise interact with our services.
LUMEN STAR LTD is the company responsible for the processing of personal information described in this Privacy Policy.
1. Information We Collect
We may collect information including:
- Name
- Email address
- Billing address
- Delivery address
- Telephone number
- Order and transaction information
- Product and shopping information
- Information provided when contacting customer service
- Device and browser information
- IP address
- Website usage and interaction information
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Provide customer service
- Respond to enquiries
- Process returns and refunds
- Send order and service-related communications
- Improve our website and services
- Analyse website usage
- Detect and prevent fraud or unauthorised activity
- Maintain website security
- Send marketing communications where permitted by law
- Comply with applicable legal requirements
3. Payment Information
Payments may be processed through third-party payment providers.
We generally do not store complete payment card information on our own systems.
Payment providers may process your information according to their own privacy policies and terms.
4. Cookies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, analyse website traffic, improve our services and support marketing activities.
You may be able to manage cookies through your browser settings.
5. How We Share Information
We may share personal information with service providers where reasonably necessary to operate our business, including providers involved in:
- Payment processing
- Order fulfilment
- Delivery
- Website hosting
- Analytics
- Customer service
- Marketing
- Fraud prevention
- IT and security
We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, property or website.
6. Marketing Communications
If you subscribe to our marketing communications, we may send you information about products, promotions and other updates.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax and regulatory requirements.
8. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Your Data Protection Rights
Depending on your circumstances and applicable law, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of processing
- Objection to certain processing
- Data portability where applicable
- Withdrawal of consent where processing is based on consent
To exercise your rights, contact:
You may also contact the Information Commissioner's Office (ICO) if you have concerns about how your personal information is being handled.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact
Email: service@homemona.com