-1.png?w=590&h=133)
Shipping Policy
This Shipping Policy explains how orders placed through homemona are processed and delivered.
1. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.
During promotional periods or periods of high order volume, processing may take longer than usual.
2. Delivery Times
Estimated delivery times will be shown at checkout or communicated in your order confirmation where applicable.
Delivery estimates are not guaranteed dates.
Delays may occur due to carrier delays, severe weather, public holidays, incorrect delivery information, customs procedures, transportation disruptions or other circumstances outside our reasonable control.
3. Delivery Costs
Applicable delivery charges will be displayed before you complete your order.
4. Tracking
Where tracking is available, tracking information may be provided by email after your order has been dispatched.
Please allow some time for tracking information to become active.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, please contact us as soon as possible at:
Once an order has been dispatched, we may not be able to change the delivery address.
6. Delayed or Lost Orders
If your order appears to be significantly delayed, please contact us at service@homemona.com with your order number.
If tracking shows that an order has been delivered but you cannot locate it, please first check with household members, neighbours or the delivery location indicated by the carrier.
7. Damaged Parcels
If your parcel arrives damaged, please contact us as soon as reasonably possible.
Where appropriate, please provide photographs of the packaging and affected product.
8. International Orders
If we offer delivery outside the United Kingdom, customs duties, import taxes or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, such charges may be the responsibility of the customer.
9. Statutory Rights
Nothing in this Shipping Policy affects your statutory rights as a consumer.