-1.png?w=590&h=133)
Return & Refund Policy
At homemona, we want you to be satisfied with your purchase.
This policy does not affect your statutory rights under applicable UK consumer law.
1. Your 14-Day Cancellation Right
If you purchase products online as a consumer, you generally have the right to cancel your order within 14 days after receiving the goods, subject to applicable legal exceptions.
2. How to Cancel
To exercise your cancellation right, please contact:
Please include:
- Order number
- Your name
- Email address used for the order
- Products you wish to return
- A clear statement that you wish to cancel
3. Returning the Goods
After notifying us that you wish to cancel, you must return the goods without undue delay and generally no later than 14 days after notifying us of the cancellation.
Please contact us before sending your return so that we can provide the appropriate return instructions.
4. Condition of Returned Goods
You may handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary.
5. Refunds
When you validly cancel an order, we will refund the payments received from you, including the cost of our standard delivery service.
If you selected a more expensive delivery option than our least expensive standard delivery method, we are not required to refund the additional cost.
We will normally issue the refund within 14 days of the earliest applicable date required by law.
Refunds will generally be made using the original payment method.
6. Return Shipping Costs
For a change-of-mind cancellation, you may be responsible for the direct cost of returning the goods if this was disclosed before you placed your order.
If an item is faulty, damaged, incorrect or otherwise covered by your statutory rights, different rules may apply.
7. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect or not as described, please contact:
Please provide your order number and, where possible, photographs showing the issue.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
8. Exceptions
Certain products may be excluded from the statutory cancellation right where a legal exception applies, including certain personalised goods and certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
Where applicable, such exceptions will be communicated before purchase.
9. Sale Items
Purchasing an item at a reduced price does not remove your statutory consumer rights.
10. Exchanges
If you would prefer an exchange, please contact us at service@homemona.com.
Depending on product availability and the circumstances, we may be able to assist.